On your device with a webcam:
- Log in with your email and password.
- On the main screen, click on "Start identification" inside the yellow box titled "Step 1: Identification - In order to use your Raisin Account, you must identify yourself via a short video call."
An agent will guide you step by step through the identification process.
The agent will make a comparison between the person on the other end of the camera (you) and the data on the passport provided. For this, the document is automatically recognised and will be read as long as it is held correctly when and as instructed. The security features are also checked. The identification procedure will be completed once you have entered your personal identification code, which you will receive by SMS to the mobile phone number specified during your registration.
All important steps and instructions will also be displayed in written during the video identification.
Check out our tips for video identification here.