Your account security is our number one priority!
To further protect your account, we have introduced ‘Friendly Captcha’ to our login screen. This is a process that automatically allows us to do a quick background check to confirm the login attempt is being made by a human, preventing access by bots or automated programs.
We have also strengthened our two-factor authentication process by requiring you to enter an mTAN code at regular intervals when logging in. This is a 6 digit one-time code that is sent to the mobile phone number attached to your Raisin Account.
In addition to this, whenever you make a transaction in your Raisin Account, you’ll be prompted to enter an mTAN. Without a valid mTAN, the transaction cannot proceed. With Raisin Bank, two-factor authentication is always on, you don't need to activate it yourself.
For more information on how we protect your account and personal data, visit our website: Raisin Bank Security Measures. Or, contact our customer service team.