If you've received a message saying that your document was rejected, don’t worry, this can happen for a few common reasons, and it can usually be resolved very quickly.
Common reasons a document may be rejected:
- The document is expired or doesn’t show all required information
- The image or file is blurry, cut off, or difficult to read
- The document type doesn’t match the bank’s requirements (e.g. wrong form or format)
- The uploaded file is not in an accepted format (e.g. not a PDF, JPEG, or PNG)
What to do next:
- Check the rejection message or email you received — it will explain what needs to be corrected
- Upload a new version of the document, making sure all information is clear and complete
- If a different document is requested, please upload the correct one as outlined in the instructions
Tip: Make sure your name and address (if required) are clearly visible and match the details you used during registration or the deposit application.
What kind of documents can be rejected?
Document rejections can happen at different stages, including:
- When opening your Raisin Account (e.g. proof of address or ID)
- When applying for a savings account (e.g. tax forms or proof of profession)