Your mobile number can only be updated by contacting our customer service by sending a message in the Online Banking System, by email or by phone. A current mobile number is crucial in order to authorize financial transactions via the mobile TAN (mTAN).
If you wish to change your postal address, you can request the change in the Online Banking System under ‘Service‘, then click ‘Change Contact Details‘. Please note that we will also require a proof of address document from you. This can either be a bank statement, a certificate of registration (if this exists in your country) or a utility bill (e.g., telephone, gas, and electricity). Please note that the document may not be older than 12 months.
Your email address can be easily updated via the Online Banking System by clicking on ‘Service‘, then ‘Change Contact Details‘. Alternatively, you can contact our customer service team and inform them of these changes. It is in the interest of both parties to have the most up-to-date details in the event that we need to contact you.
‘Master data’ refers to the following: first name(s), surname(s), maiden name(s), date of birth, place of birth, gender, and nationality. Please contact our customer service team if you would like to change your master data. We will ask you to submit a new copy of your passport and to perform another video identificaiton process using Video-Ident.